In view of the new GDPR requirement; this privacy policy sets out how Urban Forestry Group [UFG] uses and protects any information that you give UFG when you use this website.

UFG is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured, that it will only be used in accordance with this privacy policy and in the performance of an agreed contract.

UFG may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from: 25th May 2018.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies:

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. [This section is under review and awaiting legal clarification].

Links to other websites:

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that UFG does not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Data storage / data sharing:

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the UFG website, look for the box that you can click to indicate that you do want the personal data to be used by UFG in the performance of a contract.

Data storage / data sharing:

The personal information provided to Urban Forestry Group will be electronically stored in a secure and locked database and will be used on the documents produced including transferring these documents to your agents, their representatives and the local planning authority. After the completion of the contracted work you can request that the personal data you have provided is deleted.

Urban Forestry Group [UFG] does nor store any financial information UFG only holds the essential information you provide on the ‘online works order’ form which is required for project completion and invoicing. Work as set out in the s5. Scope of works is only undertaken with consent for the use of personal data in the performance of a contract. Individuals have the right to have their information corrected if they believe it is factually inaccurate – this is known as the right to rectification.

UFG doesn’t store any Client financial information UFG only holds the Clients title, full name, site address, invoice address, email address, telephone number, business name where applicable and related Client agent information where applicable.

Personal data plan:

Under the new GDPR law, people have the following data protection rights:

The right to be informed:

Individuals have the right to know why and how their personal data is being processed.

The right of access:

Under current data protection law, you have the right to ask you for a copy of all the information Urban Forestry Group holds about you. This is called a subject access request.

A copy of the personal data will be provided to the individual free of charge, unless the request is what the law calls ‘manifestly unfounded or excessive’, in particular if it is repetitive.

If you have any questions; please contact the Information Commissioners Officer [ICO] of which Urban Forestry Group® is a registered business who is processing personal information. The ICO UFG Reference number is: ZA272066.